Terms of Service | Track It Forward

Terms of Service

By using www.trackitforward.com (“Service”), all services of OurVolts, LLC (“Track it Forward”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Track it Forward reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. 

Violation of any of the terms below will result in the termination of your Account. While Track it Forward prohibits such conduct and Content on the Service, you understand and agree that Track it Forward cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

"Content" refers to the following: Time Entry logs entered by your or others at your sites; Your Project Sites or Groups; Notes, comments, and other text added to profiles within your sites or groups.

Account Terms

  1. You must be 13 years or older to use this Service.
  2. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
  3. You must provide a valid email address to create an account. Your organization’s administrators may require additional information to complete the registration.
  4. You are responsible for maintaining the security of your account and password. Track it Forward cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  5. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  6. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


Payment, Refunds, Upgrading and Downgrading Terms

  1. A valid credit card is required for paying accounts. Free accounts are not required to provide a credit card number. If a credit card is not available, you can request an invoice by contacting our support team.
  2. The Service is billed in advance on a monthly or annual recurring basis. We don’t offer refunds for monthly subscriptions. You may be eligible for a partial refund if you cancel an annual subscription within 30 days of the renewal date. You must contact our support team to request a refund. After 30 days, there will be no refunds/credits for unused months. 
  3. If the subscription is upgraded/downgraded, the cost will be pro-rated. Downgrades will result in an account credit that will be applied automatically to the next renewal payment. We do not offer refunds for subscription downgrades. 
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  5. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
  6. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Track it Forward does not accept any liability for such loss.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. To cancel the subscription, please visit the Payments page of your Organizer Dashboard.  
  2. If you cancel the Service before the end of your subscription period, your cancellation will take effect immediately and you will not be charged again.
  3. Once the subscription is canceled, you will immediately lose access to paid features. Historical data will remain accessible and you can restart the subscription anytime to reactivate the account.
  4. Track it Forward, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Track it Forward service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Track it Forward reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  1. Track it Forward reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services are subject to change. If changes occur, customers will be notified via email at least thirty days in advance of their next renewal.
  3. Track it Forward shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

  1. All content posted on the Service must comply with U.S. copyright law.
  2. The look and feel of the Service is copyright©2010-2011 Track it Forward, LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Track it Forward.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
  2. Technical support is only provided to paying account holders and is only available via email.
  3. You understand that Track it Forward uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Track it Forward, or any other Track it Forward service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Track it Forward.
  6. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Track it Forward customer, employee, member, or officer will result in immediate account termination.
  8. You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
  9. You must not transmit any worms or viruses or any code of a destructive nature.
  10. Track it Forward does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  11. You expressly understand and agree that Track it Forward shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Track it Forward has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  12. The failure of Track it Forward to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Track it Forward and govern your use of the Service, superceding any prior agreements between you and Track it Forward (including, but not limited to, any prior versions of the Terms of Service).
  13. Track it Forward reserves the right to modify / delete sites and associated content for any unpaid sites that are inactive for more than 12 months.
  14. Questions about the Terms of Service should be sent to support at trackitforward dot com.